Voyage Audio Warranty & Policies
Please review our policies before purchasing from Voyage Audio. If you have any questions, we are here to help – please email us: info@voyage.audio
Limited Warranty
Voyage Audio guarantees all products against manufacturing defects in materials and workmanship within one (1) year from the date of purchase. The warranty only applies to Voyage Audio products purchased from Voyage Audio directly or authorized U.S.A. dealers. Warranty for for product outside of the U.S.A. please contact the authorized dealer or distributor the product was purchased from. Warranty claims require a copy of the original proof of purchase from Voyage Audio or authorized dealer. If a product requires service during this time period, please contact Voyage Audio via our email address to discuss & troubleshoot the problem. Voyage Audio will not accept repair or returned items for any reason without prior approval. Please contact Voyage Audio for a return authorization number. The RA number must be clearly marked on the returned package. If needed, we will repair or replace the product at no charge to you. At our discretion, this may include either repair with new or refurbished parts, replacement with a new or refurbished product or a refund for the purchase price, less shipping. Products that have been replaced or repaired are covered under the remaining warranty for the original product. or sixty (60) days from the date of repair or replacement, which ever is longer.
Please be advised that this warranty does not cover damage caused by accident, acts of nature, abuse, misuse or failure to use the product as instructed or implied by the user manual. In addition, this warranty does not cover any alteration or repair by anyone other than Voyage Audio or an authorized third-party. The warranty does not cover scratches, dents or other cosmetic damage, nor does it cover damage to other accessories or gear used in conjunction with Voyage Audio products. Due to the nature of audio recording and production, Voyage Audio cannot guarantee product operation with all end user equipment. Voyage Audio cannot be held liable to you or anyone else for any loss of use, data, profits or any damages whatsoever.
This warranty is non-transferable and applies only to the original owner.
Calibration & Service
If you would like calibration or service performed on a product that is not covered under warranty, please contact Voyage Audio before sending in your products. We will help advise the best course of action. Please email us at info@voyage.audio.
Shipping Policy
Voyage Audio will ship products that are in stock within three (3) working days (usually quicker). Domestic USA shipping is sent via UPS Ground unless otherwise agreed upon or selected at check-out.
Voyage Audio is not responsible for shipping charges related to warranty, calibration or service.
Import Duties & Taxes
Sales outside of the U.S. may require the payment of import duties and taxes. These are the responsibility of the customer and will be collected by the shipping carrier in most cases. Please be aware of your country’s import duty and tax rates before you order.
Returns
If for any reason you are unhappy with your purchase from Voyage Audio, you may return your item(s) within 15 days from the date you receive your products for a refund, less any shipping charges. We can only accept returns on unused items in original packaging. Refunds will appear on your card after the return has been received and inspected. To start a return, please email us at info@voyage.audio and include your serial number, date of purchase and reason for refund.
Orders and Cancellation
Voyage Audio reserves the right to cancel an order for any reason. This may be due, but not limited to, a stock quantity error, pricing problem on our website, or a problem with payment.
If you wish to cancel an order, you may do so on the same day you placed the order. Once an order has shipped it is not possible to cancel an order and you must contact us to start a return.
Orders are charged prior to shipping.